Tenant complaints need to be taken seriously, and property managers do a good job of working with tenants and owners to make sure everyone is aware of their expectations and responsibilities. If you need help with how to respond to a complaint letter from your tenants, please contact us at Select Leasing & Management. We would be happy to help you with any of your tenant relationships and property management needs.
4 Most Common Tenant Complaints and How to Handle Them in St. Louis
selectstl • February 6, 2018
Responding to tenant complaints is part of being a landlord or a property manager. Today, we’re sharing four of the most common complaints residents may have.
Property Management St. Louis: Slow Response to Maintenance
If a resident has a maintenance issue, we recommend you complete the repair within 48 hours. If it’s an emergency, you need to respond right away. Emergencies might include a lack of air conditioning in the summer, the heat going out, or not having electricity. At Select Leasing & Management, we make sure these things are taken care of immediately.
Make sure you have a consistent phone number for residents to use in case there is an emergency. Someone should be available to respond to emergencies 24 hours a day.
Property Management St. Louis: Lack of Communication
It’s important to have open lines of communication with your residents. Keep them up to date with what’s going on in the building and in the area around them. Always get back to them as soon as possible when they leave a message or send an email.
Property Management St. Louis: Noisy Neighbors
Sometimes, a tenant will be disturbed by noisy neighbors. As long as the property manager knows what’s going on, the issue can be addressed. A good manager or landlord will talk to the disruptive neighbors and try to find a peaceful resolution. You can also add quiet hours to your lease, so that everyone keeps the noise down between the hours of 10 pm and 6 am.
Property Management St. Louis: Pest Control
Have a preventative maintenance plan set up once a month for pest control to come out to any of your rental properties. This decreases the number of issues that arise with insects and pests. If a resident has an issue, we can send pest control out to take care of any immediate problems.
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