4 Most Common Tenant Complaints and How to Handle Them in St. Louis

Responding to tenant complaints is part of being a landlord or a property manager. Today, we’re sharing four of the most common complaints residents may have.

If a resident has a maintenance issue, we recommend you complete the repair within 48 hours. If it’s an emergency, you need to respond right away. Emergencies might include a lack of air conditioning in the summer, the heat going out, or not having electricity. At Select Leasing & Management, we make sure these things are taken care of immediately.

Make sure you have a consistent phone number for residents to use in case there is an emergency. Someone should be available to respond to emergencies 24 hours a day.

It’s important to have open lines of communication with your residents. Keep them up to date with what’s going on in the building and in the area around them. Always get back to them as soon as possible when they leave a message or send an email.

Sometimes, a tenant will be disturbed by noisy neighbors. As long as the property manager knows what’s going on, the issue can be addressed. A good manager or landlord will talk to the disruptive neighbors and try to find a peaceful resolution. You can also add quiet hours to your lease, so that everyone keeps the noise down between the hours of 10 pm and 6 am.

Have a preventative maintenance plan set up once a month for pest control to come out to any of your rental properties. This decreases the number of issues that arise with insects and pests. If a resident has an issue, we can send pest control out to take care of any immediate problems.